Returns and Exchanges
We hope that you will be delighted with your beautiful Eco Turtle Life or Eco Turtle Skincare purchase. As a small business we are not able to accept return for change of mind. We will offer the following within 30 days:
- Refund – if product is returned un-used and is in a new, unused and resaleable condition (excludes Beauty Buds)
- Exchange/store credit - if product is faulty with proof of faults sent via clear photos to our team at email@example.com
HOW TO MAKE A RETURN
- Check that you meet the above return conditions.
- Please contact our team at firstname.lastname@example.org to agree the return conditions
- Organise your own shipping via your preferred method, please remember to keep the tracking number
- We will process the return as per the conditions within 7 working days
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Eco Turtle Life may choose not to provide a refund, exchange or repair (if applicable).
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.