Returns and Exchanges
RETURNS POLICY
We hope that you will be delighted with your Selkia purchase. As a small business we are not able to accept return for change of mind. We will offer the following within 30 days:
- Refund – we cannot accept returns on skincare or beauty tools due to hygiene laws.
- Exchange/store credit - if product is faulty with proof of faults sent via clear photos to our team at hello@selkiaskin.com
CONSUMER GUARANTEES
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Selkia may choose not to provide a refund, exchange or repair (if applicable).
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
PRIVACY
Selkia is committed to protecting your privacy. You may be asked to provide valid photo identification when returning a product so that we can record your name, address and other identification details. The Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance with the Selkia Privacy Policy